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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package, and if the return is from a result of our error, we'll also send you a return label. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
For most items, manufacturing defects must be brought directly to the manufacturer. We will inform you if that is the case, and help you locate their contact info.
Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Due to the constantly fluctuating prices of TCG Singles, we cannot accept any returns of TCG Sealed or Singles.
Unfortunately, we cannot accept returns on sale items or gift cards.
Preorders If you wish to cancel a preorder, you may do so before release. Cancelled preorders are subject to a 10% restocking fee. Preorders may not be cancelled within 3 days of release. Special orders may not be cancelled at any time.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.