Ashcloud Phoenix [Murders at Karlov Manor Commander]

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@hairyt.com. If your return is accepted, we’ll send you a return label with UPS; we'll deduct the cost of it from your return, and if the return is from a result of our error, we'll waive the return shipping fee. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@hairyt.com.

For Pickup Orders (once picked up), and orders placed in store, our in-store return policy applies (exchange only within 30 days, collectibles final sale).

Restocking Fee
Pickup orders cancelled before they are picked up may be subject to a 10% restocking fee. Items shipped back to us are subject to a restocking fee equal to the price of any return label we generate, or 10%, whichever is greater. In addition, refunds will not be given on any portion of the original shipping cost for elective returns. Restocking fees are waived if the return is a result of our error.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For most items, manufacturing defects (typically missing or incorrect parts of a sealed TCG or Board Game product) must be brought directly to the manufacturer. We will inform you if that is the case, and help you locate their contact info. You can also find details on manufacturers whose policies we know about on this page.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Due to the constantly fluctuating prices of collectibles, we cannot accept any elective returns of TCG Sealed or Singles, Funko POP!, or any other "blind box" product.

Unfortunately, we cannot accept returns on sale items or gift cards.

Preorders
If you wish to cancel a preorder, you may do so before release. Cancelled preorders are subject to a 10% restocking fee. Preorders may not be cancelled within 3 days of release. Special orders may not be cancelled at any time.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.